a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
Center Operations Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless... ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent) Deep experience managing operational command...
, Genesys, Five9, NICE CXone, Talkdesk, etc.. ) Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft...
in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience...
tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). Pay Range: VTG’s estimated starting pay range...
), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms. o Select and govern integration....com, Genesys, payments, tax, shipping) using reliable patterns (Platform Events, CDC, queues, middleware). o Observability...
tools. Familiarity with enterprise telephony systems (e.g., Genesys, Cisco, Avaya, Five9, or equivalent... planning, configuration, system administration, and governance. Certification: CcaaS platform certification (Genesys, AWS...
, Google Workspace, and Coda Hands-on experience with Salesforce, Contact Centers (e.g. Genesys), SaaS integrations...
evaluation frameworks, Genesys/Twilio \n $140,000 - $190,000 a year \n We believe: Diversity is a competitive advantage...