Services, etc.), CCaaS (e.g., Genesys, NICE, Amazon Connect, Five9), CRM, and automation technologies, Smart Agent Assist...
environments (Legacy On-prem, Salesforce, Genesys, etc.). Strategic Advisory: Partner with client C-suites to move...
TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists... to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce...
Knowledge of contact center platforms (Genesys, NICE, Five9, Zoom, etc.) Experience 10+ years in roles...
Engineering tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). Pay Range: VTG’s estimated starting pay range...
latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud... and non-technical). Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage...
., Genesys, NICE, Amazon Connect, Salesforce, Kore.ai) and AI-enabled service capabilities such as agent assist, knowledge...
phases. Use Relatics, Genesys, DOORS, ComplyPro or similar tools to manage requirements and maintain full lifecycle...
Architect, System Architect, or CTA track progress) Implementations of additional contact center technology (CXone, Genesys...
, and RF circuit modeling using industry-standard software. Familiarity with Ansys HFSS are Keysight Genesys are pluses...