, and data handling Experience with platforms such as Salesforce Service Cloud, Zendesk, Five9, Genesys, or similar CRM/WFM...
., Genesys, NICE, Amazon Connect, Salesforce, Kore.ai) and AI-enabled service capabilities such as agent assist, knowledge...
within financial services, insurance, or customer service operations. Experience with Genesys, workforce management platforms...
, and RF circuit modeling using industry-standard software. Familiarity with Ansys HFSS are Keysight Genesys are pluses...
modeling using industry-standard software. Familiarity with Ansys HFSS are Keysight Genesys are pluses. Phased array antenna...
software. Familiarity with Ansys HFSS are Keysight Genesys are pluses. Phased array antenna systems: design, modeling...
software. Familiarity with Ansys HFSS are Keysight Genesys are pluses. Phased array antenna systems: design, modeling...
transformation Exposure to omnichannel engagement platforms Experience migrating from Genesys or LivePerson to Amazon Connect...
service (Canvas Apps, model-driven apps, Power Automate). Support integrations with telephony platforms (e.g., Genesys... Engineer, with a focus on customer service. Familiarity with telephony integrations (preferably Genesys Cloud CX...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues...