) Proficient in industry-standard tools such as Keysight Genesys, OrCAD, MATLAB, and SPICE variants. Excellent communication...
and manages CCaaS platforms (e.g., NICE CXone, RingCentral, Five9, Genesys, AWS Connect) Leverages Omnichannel tools (voice...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
Center Operations Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless... ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent) Deep experience managing operational command...
, Genesys, Five9, NICE CXone, Talkdesk, etc.. ) Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft...
tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). Pay Range: VTG’s estimated starting pay range...
), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms. o Select and govern integration....com, Genesys, payments, tax, shipping) using reliable patterns (Platform Events, CDC, queues, middleware). o Observability...
tools. Familiarity with enterprise telephony systems (e.g., Genesys, Cisco, Avaya, Five9, or equivalent... planning, configuration, system administration, and governance. Certification: CcaaS platform certification (Genesys, AWS...
platforms (e.g., NICE, Genesys, Five9) and social listening/reputation tools. Salesforce Administrator certification...