Empower AI is seeking a Dashboard Developer (Customer Support Metrics Dashboard) to design, deliver, and maintain the Customer Support Metrics Dashboard (CSMD) and the analytics that power data-driven operations for an enterprise IT Custome...
engineering, telecommunications, or systems administration roles. About Empower AI All hiring and promotion decisions...
authoring, or content management systems. Familiarity with Power BI report narratives and data presentation. PHYSICAL...
or similar dashboard tools for performance reporting. Familiarity with ISO/IEC 20000-1 service management systems...
Empower AI is seeking a IT Asset / Lifecycle Manager to lead Hardware/Software Lifecycle Management for an enterprise IT Customer Support Services program supporting a Department of War agency. The Manager is accountable for 100% accountabi...
against active inventory. This privileged-user role sits at the intersection of end-user support, systems administration...
reconciliation against active inventory. This privileged-user role sits at the intersection of end-user support, systems...
and safeguard sensitive user information in accordance with Privacy Act and CUI requirements. Analyze incoming incidents...), and common peripherals. Familiarity with ticketing systems and service desk workflows, including accurate ticket documentation...
) endpoint systems and infrastructure on the NIPRNet, SIPRNet and JWICS (as available) enclaves of a Department of War agency... and cross-domain considerations, and produces RMF evidence for the classified endpoint systems. This TS/SCI privileged-user role...
vulnerability scan results for all in-scope systems, identify and prioritize critical and high (CAT I/II/III) vulnerabilities.... Maintain and update POA&M items in eMASS for assigned systems, including milestones, mitigations, risk statements, and evidence...