) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the.... JOB DUTIES: Analyze escalated external-user tickets to determine the correct application resolver group, required information...
of external user information and issue details, and documented escalation procedures to application resolver groups. Analyze... tools for performance reporting. Familiarity with ISO/IEC 20000-1 service management systems. About Empower...
Empower AI is seeking a Knowledge Management Lead to develop and manage the comprehensive Knowledge Management program for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 in...
processes and ISO/IEC 20000-1 or ISO 9001 quality management systems. Excellent writing and communication skills for formal...
Empower AI is seeking a ServiceNow System Administrator to administer and sustain the enterprise ITSM platform for a Department of War agency, working alongside the Government platform owner who controls production deployment. The administr...
Empower AI is seeking a Systems Administrator (Identity and Access Management) to administer directory services... manual account administration effort. Apply DISA STIGs to directory and identity systems, remediate vulnerabilities...
engineering, telecommunications, or systems administration roles. About Empower AI All hiring and promotion decisions...
Description Empower AI is seeking a Queue Manager / Dispatcher to manage the flow of work through an enterprise IT Service Desk supporting a Department of War agency with approximately 13,000 users. Where analysts resolve tickets, the Coo...
changes. Analyze weekly ACAS/Nessus vulnerability scan results for all in-scope systems, identify and prioritize critical... monthly STIG Compliance Report. Maintain and update POA&M items in eMASS for assigned systems, including milestones...
readiness of training center and classroom technology (student laptops, networking, audio-visual systems) prior to sessions..., telecommunications, or systems administration roles. About Empower AI All hiring and promotion decisions at Empower AI are based...