management processes to ensure proper customer billing Document work activities in ServiceNow Testing Intune processes for Tier...
Use applications including Jira, Teams, Confluence, Excel, Word, PowerPoint, Visio, ServiceNow, Icertis, Salesforce Quickly responds...
requests. Follow asset management processes to ensure proper customer billing Document work activities in ServiceNow Testing...
. Provides Tier 2 and 3 (Escalation) problem identification, diagnosis and resolution of problems. Creates and updates ServiceNow...
with internal service desks is preferred including ServiceNow, JIRA ITSM or other service desk platforms. Technical Skills...
environment. Experience with FISMA Systems requirements. Experience with Confluence, JIRA, ServiceNow. Splunk Certified...
Ability to work effectively and a self-starter Preferred Qualifications Knowledge of ServiceNow Knowledge of security...
Knowledge of Vantage platform and Gabriel Nimbus system Familiarity with ITIL and ServiceNow Certifications...
, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network...
Knowledge of ServiceNow Knowledge of security fundamentals Knowledge of networking fundamentals Knowledge of cloud operations...