: Customer service and ServiceNow Ticketing System experience. Minimum of one (1) year of experience with Microsoft Office... applications to include Outlook, Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow...
and interpersonal skills. Experience in preparing detailed project plans for implementation Experience in ITSM tool - ServiceNow...
Troubleshooting/ServiceNow ticket submission & follow-up Assist in facilitating program training and distribution of communication...
users using ServiceNow. Qualifications 5-7 years of experience in networking CCNA, CCNP highly desired...
, PowerPoint) LEARNING OBJECTIVES: Entry level IT service desk (ServiceNow) IRC RAI U.S. IS Customer service standards...
such as EasyVista, ServiceNow, or similar. The ability to accurately summarize and document end-user interaction is required Follows up...
from faculty, staff, and students using ServiceNow;Escalate and appropriately route any incident or request not resolved by tier...
with primary technologies utilized for return processing. (ServiceNow, PeopleSoft, and others as required) Analyzes and reports...
implementations, and ServiceNow a plus PMP certification and CSM certification preferred Ability to work on multiple concurrent...
application (e.g. RSA Archer, ServiceNow, etc.) Experience with large enterprise IT environments Special Requirements...