ticketing system (ServiceNow, Remedy, Jira, or similar). Escalate complex issues to higher tier support when... system (ServiceNow, Remedy, Jira, Zendesk, etc.). Experience with Active Directory (user provisioning, password resets...
involving both large enterprise vendors (e.g., Salesforce, ServiceNow, Microsoft) and emerging SaaS providers Deal Structuring...
, and procedures that includes advanced Planningand Scheduling techniques. Preferred Qualifications: Experience with ServiceNow Project...
Fundamentals+ (for hardware/software foundations). ITIL Foundation certification. ServiceNow Certified System Administrator (CSA...
efforts. Coordinate change management with agency and other edge networking teams. Participate in ServiceNow and Remedy... environments and edge networking. Familiarity with ServiceNow and Remedy ticketing systems. What We Do: What We Do: Working...
. Take direction from IT staff pertaining to IT coverage at the facility and assist with DC requests through ServiceNow tickets...
technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer...
systems (e.g., ServiceNow, Jira) and ITIL processes. Familiarity with Active Directory, Office 365, and remote desktop tools...
: ITIL v4 Foundations ServiceNow experience - What You Can Expect: A culture of integrity. At CACI, we place...
in conference centers, support equipment installs, handle troubleshooting calls. Handle tickets through ServiceNow, assist...