of the Laptop , RJ45 port on Laptop Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage...
, and Change Management as expressed through the ServiceNow product. Knowledge of accessibility compliance. Experience...
integration ITIL Foundations Certification Prior experience using ServiceNow, MS Office 365, Atlassian Confluence, Google...
. Proficiency in ServiceNow or a similar ticketing system. ITIL knowledge or training Experience in IT Service Management...
platforms to the IT department (ex ServiceNow AI) and to DeVry colleagues and students (ex Help Desk Chat Bot). Experience... Service Management (ITSM) platform (ServiceNow). Ensure the ITSM platform is secure, prioritize break/fix and enhancement...
the ServiceNOW system. Create, review, update, and optimize knowledge articles in the ServiceNOW system. Monitor... and review the Customer Experience dashboard in the ServiceNOW system. What we’re looking for Good communication skills...
requests, enhancement-requests, and service-inquiry calls from faculty, staff, and students using ServiceNow; Escalate...
environment. Integrate the various storage platforms with ServiceNow environment for automated storage provisioning and customer...
and resolutions. Maintain incidents and problems within ServiceNow and communicate status of work and escalate issues to team members...
, software and networking Document issue resolution using the ServiceNow (Knowledge Zone) ticketing system Walk customers...