Metrics/Business Analysis - Investigate ways to provide reports via Excel, PowerBI, ServiceNow, Tableau or PowerShell. Analyze... an accurate inventory of tracked assets to ensure compliance with the IT Asset Management Controls. ServiceNow Queue Management...
, and technical support Enterprise tools like ServiceNow, Microsoft Intune, and collaboration platforms The value of clear...
Service Management tools (e.g., ServiceNow) helpful but not required. Strong written and verbal communication skills...
. Additional Mini-Projects Refresh and improve system documentation (ServiceNOW & Azure DevOps) Create an onboarding guide..., Azure AD, SQL Server, ServiceNOW, Mainframe, and more Collaboration: Sit in on meetings with business partners...
: ServiceNow (SNOW) Customer portals Automation and workflows Reporting and dashboards Systems integrations and AI-assisted...
, and document all issues and resolutions in ServiceNow Ensure tickets are resolved within established SLAs and documented... with macOS, Windows 10, and Microsoft 365 Familiarity with ticketing systems such as ServiceNow or Remedy Interest in gaining...
, and document all issues and resolutions in ServiceNow Ensure tickets are resolved within established SLAs and documented... with macOS, Windows 10, and Microsoft 365 Familiarity with ticketing systems such as ServiceNow or Remedy Interest in gaining...
on delivering reliable, efficient, and accountable IT services across the EUP portfolio Perform ServiceNow ITSM ticket analysis... of experience with ticket analysis, investigation and reporting in an ITSM tool (ServiceNow, Cherwell, BMC Helix). Qualified...
You Stand Out Familiarity with data visualization and Governance, Risk & Compliance tools (such as Power BI, Archer, ServiceNow...
2026. Position Description: Manage the ongoing implementation of the ServiceNow BMC module. Develop orientation plans... must have an expected graduation date after August 2026. Experience with Tableua, Excel, PowerBI, and ServiceNow preferred Prior...