Empower AI is seeking a Hardware Deployment Technician to plan and execute workstation, laptop, and peripheral deployments and hardware refresh waves for a Department of War agency at its headquarters campus across NIPRNet, SIPRNet, and JWI...
Empower AI is seeking a UX / Service Portal Designer to own the user experience of IT services for a Department of War agency supported by an enterprise IT Customer Support Services program serving approximately 13,000 users. The designer l...
Empower AI is seeking a ServiceNow Developer to lead application development on the enterprise IT Service Management platform (e.g., ServiceNow) for a Department of War agency supported by an enterprise IT Customer Support Services program....
Description Empower AI is seeking an Extended Hours Shift Lead to lead the standalone extended-hours IT Service Desk operation (weeknights 8:01 p.m. to 5:59 a.m. ET and weekends) for a Department of War agency with approximately 13,000 us...
Empower AI is seeking a Collaboration Engineer - Classified Enclaves to engineer, administer, and sustain the collaboration platforms on the SIPRNet enclave and the planned JWICS enclave of a Department of War agency. The engineer administe...
Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, X...
Description Empower AI is seeking a Service Desk Shift Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external Knowledge Center supporting a Department of War agency with approximately 13,000 internal users...
Empower AI is seeking a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents remotely for a Department of War agency with approximately 13,000 users at headquarters, regional, field, and remote locations, so that desk...
Description is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escal...
Empower AI is seeking a Knowledge Center Shift Supervisor to supervise a shift of Tier I Knowledge Center agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g...