Empower AI is seeking an experienced Deskside Technician (RKB) - TS/SCI Cleared to perform in-depth diagnostic analysis and resolution of escalated Tier II end-user computing, printing, and classroom technology issues for an enterprise IT C...
Empower AI is seeking a Collaboration Platform Lead to lead administration, development, and support of the enterprise collaboration platforms of a Department of War agency, serving more than 13,000 users across NIPRNet, SIPRNet, and planne...
Description Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical decision-maker and lead analyst within Tier I on an enterprise IT Service Desk supporting a Department of War agency with app...
Description Empower AI is seeking a Tier 0 / Deflection Content Analyst to make the AI-driven Tier 0 self-service layer of an enterprise IT Service Desk resolve more issues before a human is needed, supporting a Department of War agency w...
QBE, an Empower AI teaming partner, is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. The speci...
Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents and service requests as a Tier I analyst on an enterprise IT Service Desk supporting a Department of War agency with appr...
Description Empower AI is seeking a Cable / Infrastructure Analyst Technician to design, install, test, and document structured cabling and physical communications infrastructure for a Department of War agency at its headquarters campus a...
Empower AI is seeking a QA / Test Engineer (ITSM Platform) to ensure the quality, security, and acceptance of applications, workflows, and dashboards delivered on the ITSM platform (e.g., ServiceNow), the Microsoft 365 / Power Platform coll...
Empower AI is seeking a Business Analyst (ITSM Platform Requirements) to support the IT Capability Request (ITCR) process and ITSM platform development for a Department of War agency supported by an enterprise IT Customer Support Services p...
Description Empower AI is seeking a Knowledge Center Lead to lead the external-facing Tier 0 / Tier I Knowledge Center (KC) that supports the industry partners and external users of a Department of War agency on its portfolio of mission a...