. § Proficient in Aspect eWFM & RTA tools, AVAYA CMS or any WFM tool. § Keen to detail. § Result Oriented. Work Model - Work...
. - Gestionar y dar soporte a la planta telefónica Avaya. - Operar y mantener equipos de baja tensión como UPS y sistemas de aire.... - Capacidad analÃtica orientación al cliente y trabajo en equipo. Habilidades Administración Windows Soporte Avaya Office...
- MUST have at least 2 years’ of experience in Technical Customer Support serving integral customers. - Telephony/CTI background (Avaya...
administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR...
) and Avaya SBCs and TDM Gateways such as Audio Codes M3Ks and G450s. 3. Understanding of the technical design...: - Demonstrated experience in vendor management - Knowledge of Avaya and Cisco CUCM is a plus \n\n Additional Information \n...
in Aspect eWFM & RTA tools, AVAYA CMS or any WFM tool. § Keen to detail. § Result Oriented. Work Model Work From Office...
of hardware and software (printers, VPN, technical diagnostics, conference rooms, audio, Avaya). - Proficiency in Microsoft O365...
center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID...
background (Avaya, Cisco, etc) and advance knowledge on IP phones communication 3. Strong troubleshooting and problem-solving...
platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice). Mobile device management and support Scripting...