Client Care Consultant (Bogotá)
, or call routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio...
, or call routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio...
, Avaya, Microsoft Office Suite....
y escrito). - Excel avanzado, Power BI, herramientas WFM (IEX/NICE), Avaya CMS. - Conceptos clave: Forecast, AHT, SLA...
. en CONTACT CENTER Conocimiento en Indicadores de contact center. Herramientas ACD omnicanal Genesys, Avaya, Five9, Talkdesk...
., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID routing logic...
, or call routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call...
Qualifications Required Skills/Experience: - Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);- EAI tools...
Certificación Avaya AIPS o posibilidad de certificarse Inglés básico técnico Experiencia requerida: MÃnimo 1 año y medio... o llamadas de Avaya AEP. - Administración de códigos de llamadas nacionales, celulares o Internacionales previa autorización...
. en CONTACT CENTER Conocimiento en: Indicadores de contact center. Herramientas ACD / omnicanal (Genesys, Avaya, Five9...