**Customer Support** serving integral customers. - **Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP...
maintenance, and software (printers, VPN and technical diagnostics, conference room, audio setup, Avaya). - Microsoft O365 (AD...
of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working...
(printers, VPN, technical diagnostics, conference rooms, audio, Avaya). - Proficiency in Microsoft O365, including Active...
practices is a plus. **Preferred Tools & Systems**: - Guidewire, Claimonix, CFX, Avaya, Microsoft Office Suite....
knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions...
normalization across multi-vendor ecosystems (e.g., Cisco, Avaya, Microsoft Teams). Strong understanding of US telecommunications...
, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.) Basic knowledge of Active Directory and IT security practices...
)· Experience implementing or using one of the following: -Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);-EAI...)· Experience implementing or using one of the following: -Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);-EAI...
with Pivot Tables and complex logical formulas. Software Mastery: Hands-on experience with monitoring tools such as Avaya CMS...