with a warm, clear, and customer-first approach. Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias...
through Gorgias (email, chat, social escalations) before the 3PL integration. Beginning March 2026, assist with 3PL customer... acceptable. Tools and Software Proficiency with Gorgias strongly preferred. Experience with helpdesk or CRM systems (e.g...
platforms (e.g., Gorgias, Zendesk) Experience in retail eCommerce or direct-to-consumer operations preferred Proficiency... programs Tools & Software CRM tools: Gorgias, Zendesk Ticketing systems and macro management Learning management systems...
, Loox, Gorgias, etc.). Ensure Shopify apps and backend logic are functioning properly and kept up to date. Backend..., Figma, Trello/Asana, and Gorgias....
independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias, Zendesk...