in Gorgias - Deliver a warm, empathetic, premium, and brand-aligned tone in all interactions - Handle order-related inquiries...+ years of customer support experience, preferably in DTC or fashion - Hands-on experience using Gorgias - High judgment...
& Communication - Manage customer inquiries via email and chat using Gorgias - Deliver a warm, empathetic, premium, and brand... in DTC or fashion - Hands-on experience with Gorgias - High judgment, professionalism, and discretion - Comfort supporting...
Gorgias for a fast-growing Gen Z celebrity/pop culture-aligned comfort/lifestyle brand. This is a purely text-based role...-generated content. Responsibilities: Monitor and respond to all incoming tickets/messages in Gorgias in real time (or near...
& Communication - Manage customer inquiries via email and chat using Gorgias - Deliver a warm, empathetic, premium, and brand... - Minimum 2+ years of customer support experience, ideally in DTC or fashion - Hands-on experience with Gorgias - High...
& Communication Manage customer inquiries via email and chat using Gorgias Deliver a warm, empathetic, premium, and brand-aligned..., and cultural context Minimum 2+ years of customer support experience, ideally in DTC or fashion Hands-on experience with Gorgias...
Scope of Work & Responsibilities Customer Support & Communication Manage customer inquiries via email and chat in Gorgias... in DTC or fashion Hands-on experience using Gorgias High judgment, professionalism, and comfort supporting a high-profile...
cases, workflows, and solutions in our CRM system (e.g., Gorgias, Zendesk, or similar). Identify patterns in customer... skills with the ability to adapt tone to the Kitsch brand voice. Experience with helpdesk platforms (e.g., Gorgias, Zendesk...
with a warm, clear, and customer-first approach. Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias...
through Gorgias (email, chat, social escalations) before the 3PL integration. Beginning March 2026, assist with 3PL customer... acceptable. Tools and Software Proficiency with Gorgias strongly preferred. Experience with helpdesk or CRM systems (e.g...
platforms like Sprout Social and Gorgias to improve operational efficiency. Campaign Management Oversee the ideation... integration between Sprout Social and Gorgias for optimized communication workflows. Data & Insights Measure performance...