¿Qué harás en este rol? Tu principal responsabilidad será evaluar y auditar las interacciones de atención al cliente (Customer Support) para garantizar que sean precisas, completas y que cumplan estrictamente con las pautas y procedimient...
Además, el perfil requiere un sólido dominio en tareas de Back Office y Data Entry (ingreso de datos), asà como manejo de sistemas CRM, tecnologÃas de servicio al cliente y plataformas de telefonÃa en la nube (cloud-hosted telephony). Req...
Position Summary: Horatio is seeking a highly energetic and self-motivated Quality Assurance Specialist. The...
Position Summary: Horatio is looking to hire an RTA (Real-Time Analyst) to join the Workforce Management team. The...
Position Summary: Horatio is looking for an experienced Customer Success Specialist to support the daily functions... of the Customer Success department. This role serves as the key contact between Horatio and its customers, focusing...
Position Summary As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized... into actionable recommendations and partner with internal teams to implement improvements. Champion the client voice across Horatio...
Position Summary: We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. This role goes beyond administrative support — it requires a technically skilled ...
Position Summary: The ideal candidate must have previous hands-on experience with process improvement and project management, advanced English, experience managing multiple channels, including chats, emails, tickets and phone calls, and m...
Position Summary We are seeking an IT Helpdesk Specialist who is highly proactive and service-oriented. In this high-visibility role, you will serve as the first line of defense for our employees, ensuring their hardware and software oper...
We are seeking a proactive and adaptable Customer Service Representative to join our growing team. In this role, you'll provide exceptional support across multiple communication channels—including phone, chat, and email—while assisting user...