. A continuous learner mindset — excited by emerging technologies and AI advancements. Nice to have: Experience with AI/ML...
Minimum of 4 years of relevant experience Advanced English skills Good communication and leadership skills Nice...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., NICE, Verint). Experience with ticketing systems and change management workflows. Ability to read and interpret call flow...
maintaining positivity It would be nice if you also have: Bachelor's Degree or equivalent experience Coaching and mentoring...
communication with clients and internal teams. Nice to have Experience with Salesforce projects, including workflows, components...
Microsoft technologies: Visual Studio, X++, .NET, T-SQL, and SSRS Nice to have Experience with the following technologies...
communication with clients and internal teams. Nice to have Experience with Salesforce projects, including workflows, components...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., NICE, Verint). Experience with ticketing systems and change management workflows. Ability to read and interpret call flow...
. Experience reporting QA status, risks, and improvement plans to leadership. Nice to Have Exposure to automation frameworks...
operational teams (annotators, reviewers, or QA). Excellent written and verbal English communication skills. Nice-to-Haves... Must-Haves (Required) Google Workspace Spreadsheet tools (Google Sheets or Excel) Project management tools Nice-to-Haves...