with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow. Basic understanding of how the Internet works...
, and continuous improvement of helpdesk platforms (e.g., ServiceNow, Zendesk, Jira Service Management), ensuring they meet the needs... (e.g., ServiceNow, Zendesk, Freshdesk, Jira Service Management). Expertise in designing and managing SLAs, escalation...
Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc)) to manage Customer Service Management engagements. Proficient...
and project experience of 3 to 6 yrs in ServiceNow Proven experience as a key technical resource leading the development... time 3+ years of experience leading a ServiceNow team and driving solutions 5+ years of experience architecting...
of experience and a strong background in ServiceNow. This role involves collaborating with various business units to ensure IT... ServiceNow, to enhance business processes and efficiency. Develop and maintain strong relationships with stakeholders...
Provide level 1 and 2 support, responding to ServiceNow Tickets within provided SLA’s. Education / Experience...
Provide level 1 and 2 support, responding to ServiceNow Tickets within provided SLA's. Education / Experience...
for AD administration tasks, ServiceNow, SQL/Oracle. Experience working on medium-to-complete reports is an added advantage...
for AD administration tasks, ServiceNow, SQL/Oracle. Experience working on medium-to-complete reports is an added advantage...
with help desk tools such as Jira Service Desk, ServiceNow, Zendesk, or Remedy to log, assign, and track cybersecurity incidents...