- Located in Latin America or Europe - Fluent English Note: Experience limited to school teaching, HR training, call-center... and materials - Support onboarding and feature adoption - Collaborate with Support, Success, and Product teams to improve customer...
), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process... to keep support documentation up to date - Manage your work priorities - Follow up with customers and keep notes through...
**: - Develop end-to-end service and process improvement plan** to support improved quality service for High Intensity clients... satisfaction levels through Scorecards, Standard reviews, client at risk calls, and service call monitoring. Perform periodic...
**: - Use advanced call structures and techniques - Engage internal/external communication to find responsibles and solve... cases to find viable contact sources when information provided is not current - Build business cases to support payment...
for scheduled implementations or while on rotational 24x7 on-callsupport. Location(s): Colombia : Bogota : Bogota ScotiaTech...Manager - End User Technical Support Requisition ID: 240555 Thanks for your interest in ScotiaTech, Scotiabank...
administrative and support needs for your customers so that your customers can focus on running their business. **A typical day... incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate...
companies. - Deliver timely reports and analyses to support informed business decisions. - Develop processes for operational.... If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800...
for periodic after hours on callsupport for critical issues - Ensure successful completion of personal and team deliverables...**Support Consultant** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges...
to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results... **Requirements**: - Customer Service Supervisor Experience - Call Center Work History - English Speaking & Comprehension...
in related field - CHRP designation is considered an asset - Experience in a call/contact Centre or in a customer focused area... company located in Bogota, Colombia created to support different processes of the Bank and the development and execution...