for hundreds of users each day? Joining the 24/7 Help Desk team means being at the heart of IT support — where every call... 365 support (email, Teams, SharePoint, OneDrive). First-level incident handling, resolution, and documentation. User...
Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery... and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training...
in rotational on-callsupport as required. Evaluation of new requirements and translation into robust system specifications... management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support...
is required. Call drivers or dispatchers to request ETA and current location. Forward border/customs documents related to the load... Computer (usage of Front email support, Sylectus Track System) Phones (Sporadic communication via Zoom Meeting app)...
and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior... workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses...
in rotational on-callsupport as required. Evaluation of new requirements and translation into robust system specifications... management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support...
service experience for our clients. Ensure compliance and service excellence by providing service and support in the... traceability. What You'll Bring A minimum of 1 year of experience in Customer Service or Call Center areas. Strong knowledge...
environment. Paid training. What Youll Do Provide highquality customer support through phone, chat, or email. Resolve... service experience Call Center or BPO preferred. Strong communication and problemsolving skills. Availability to work...
that requires strong communication skills, attention to detail, and consistency. Key Responsibilities Call handling and client... accurate and up to date Lead and estimate follow up Call back every new lead promptly Follow up on estimates...
or messaging platforms Nice-to-Haves (Preferred) Zendesk or similar customer support tools Telephony or call management... and concierge-level support to ensure a seamless onboarding and care experience. Role Overview The Bilingual Phone...