, ServiceNow, Zendesk, or equivalent Experience owning project budgets, SOWs, or vendor purchase orders Proven ability to manage...
accounting firms is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk...
such as HubSpot, Zendesk, Salesforce, Zoho CRM, or Microsoft Dynamics 365. Familiarity with billing, account management...
Customer Relationship Management (CRM) tools such as HubSpot, Zendesk, Salesforce, Zoho CRM, or Microsoft Dynamics 365...
in administrative work Desirable (but not essential) Experience using customer support platforms such as Gorgias or Zendesk...
, particularly in B2B environments, and familiarity with CX tools like Zendesk and Aircall. Responsibilities include designing...
strongly preferredProven ability to build and scale CX processes and teamsExperience with CX tooling (Zendesk + Aircall...
) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI...
well with others and under pressure.- Zendesk, Intercom, Asana experience required.- Availability to work on Weekends - The...
with Gorgias, Zendesk, Shopify, or similar tools is a plus. Calm and solution-focused under pressure. Familiarity with E-Commerce...