escalations through CSM or Sales. Set customer expectations and provide updates regarding troubleshooting and resolution action..., Product Management, and CSM/CSDM teams to ensure alignment and accountability. Deliver clear, structured, and timely...
with the Customer Success Manager (CSM), maintain a deep understanding of the customer's technical infrastructure...
, SOFIPO deseable MBA. Specific Course/Certifications: Certified Agile (CSM, PSM);PMP or Agile Coach certification...
(CSM), or equivalent) are preferred. Strong problem-solving skills with the ability to conduct root cause analyses...
for our sales team. Innovate. Rethink, Growth hack. Collaborate with sales, product, engineering, CSM, and leadership, to drive new...
As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects...
& Responsibilities Solid experience with applications in Service Now, such as: APM, SPM, sPM, ITAM, ITOM, ITSM, CSM or SecOps...
with US-based teams or clients. Certifications such as PMP, Scrum Master, CSM, ITIL, or similar. Background in software...
) Nonprofit or healthcare customer service operations PMP, CSM, PMI-ACP, or similar certifications. Role Attributes Highly...
Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers... drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication...