and internal systems. Provide daily updates to the clients CSM on cancellations and reschedules. Follow SOPs precisely...
to the clients CSM on scheduling health. Follow SOPs precisely;offer suggestions for process improvements...
necessary. Case Issue Resolution Escalate provider-specific nuances (e.g., unique forms, additional requirements) to the CSM...
requirements such as custom authorization forms or notarizations. Escalate irregular cases to the Client Success Manager (CSM...
weekly in collaboration with CSM (Country Sales Manager), accounting for short-term factors such as weather fluctuations.... COLLABORATE & CHALLENGE : Partner closely with CSM and Zone dispatch Planer (ZDP) to align forecasts, provide insights...
Required: Current Scrum Master certification (CSM, PSM, or equivalent) with demonstrated experience implementing agile methodologies...
, or a related technical field Six Sigma, PMP, CSM and/or other relative certifications Leadership and technical knowledge...
, AZ-900) ● PMP, CSM, or SAFe certification ● Experience with public sector or nonprofit projects is a plus Benefits 🚀...
while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measurable value while maintaining long... and demos. Proven ability to manage client relationships and drive renewals. Ideal Experience & Skills: 3–5 years CSM...
, lifecycle management, and data-informed insights. As a trusted advisor, the Scaled CSM builds relationships with key...