(CX). The Customer Success (CS) team within CO plays a crucial role throughout the entire customer lifecycle, proactively...
. - Provide Gates product information, competitive product interchange, and product substitutions to customers. - Support CX team... by the CX team - Must be legally authorized to work in the United States on a permanent basis without sponsorship...
'ing other people's work (essential) - Knowledge/Experience of Oracle Service Cloud (RightNow CX) (not essential...
in identifying continuous improvement for operation efficiencies&CX Prioritize own workflow, ensure work is completed...
, and product questions via email and other digital channels Provide overflow and coverage support when the primary CX agent... smooth order execution Help document CX processes, FAQs, and internal workflows to improve efficiency Feedback...
field you're passionate about. 3+ years of experience in customer service, CX leadership, or team management in hospitality... about. 3+ years of experience in customer service, CX leadership, or team management in hospitality, travel, adventure tourism...
and coverage support when the primary CX agent is unavailable or during seasonal spikes Resolve issues in line with brand... with fulfillment and warehouse partners to ensure smooth order execution Help document CX processes, FAQs, and internal workflows...
, implementing corrective plans where needed. 6. Cross-Functional Collaboration Work closely with Operations, Marketing, CX...
-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're...
requirements will be crucial to your success in this role. Influences thru CX interactions to improve customer satisfaction. Key...