Team Overview: As a CX Operations Director, you will be responsible for developing and executing customer experience (CX... across multiple countries. Role Responsibilities: Lead CX Strategy: Create and implement CX strategies, design services to support...
Team Overview: The Social Media CX team is a critical extension of CX Operations, managing customer interactions in high...-visibility channels where speed, accuracy, and consistency are key. In this role, you’ll own end-to-end Social Media CX process...
, today. About the Role As the Product Manager for CX Internal Tools, your mission is to build the engine that powers our customer.... You will centralize CX data into a single source of truth and ensure our tools support a multi-product vision as Félix continues to expand...
Team Overview: This role sits within the Channel Operations team of the CX team and plays a key part in shaping how users... data-driven channel strategies that balance automation, efficiency, and customer experience across our CX ecosystem. The...
A leading customer experience solutions provider is seeking a Senior Contact Center Sales Specialist for LATAM. This role involves driving sales of the CCaaS platform while collaborating with regional teams and vendors. Candidates should ha...
A leading mobility technology platform is seeking an experienced Vendor Manager to oversee vendor relationships and negotiations across regions like Egypt, Brazil, Mexico, and more. This role demands 5+ years of experience in Vendor Managem...
A leading mobility technology platform in Mexico City is seeking a dynamic analyst to enhance customer experience through data analysis and strategic improvements. The ideal candidate will hold a Bachelor's degree, be proficient in Excel an...
Job Overview The Director, Customer Success & Professional Services (LatAm) is responsible for leading regional Customer Success, Support, and Implementation teams to deliver exceptional customer outcomes and scalable service excellence. T...
A leading online gaming company is seeking an Operations Manager to drive operational delivery and achieve business objectives in Mexico. The role requires a strong understanding of regulatory compliance and local market dynamics. You will ...
A leading tech firm based in Mexico City is seeking a seasoned technical leader with over 12 years of experience, including a strong background in customer experience transformation and enterprise environments. The role demands extensive ex...