delivery experience with a real sprint commitment, rather than just working a ticket queue. High-Performance Mindset...;you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high...
-functional teams during high-severity incidents.Recruit, onboard, develop, and retain high-performing technical talent.Conduct... objectives (SLOs), service level agreements (SLAs), quality standards, and operational processes.Monitor ticket queues, workload...
automation opportunities. Problem Management and RCA Quality Partner with Problem Management and technical teams to produce... Provide delivery assurance for high-risk, urgent, critical and customer-sensitive changes affecting the network scope...
startup or scale-up environments.Upper-intermediate English level.NICE TO HAVES5+ years of experience in high-growth SaaS... scripting and automation experience (Python, PowerShell, Bash). Experience leading IT teams or mentoring junior IT staff...
Representative serves as a vital point of contact for our clients, ensuring day-to-day operational excellence through high-quality... a professional and helpful experience. Workflow Participation: Manage personal ticket volume and adhere to staffing schedules...
We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams... that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance...
, you will be responsible for technical support to our high-value customers, handling complex troubleshooting together with other teams... skills to ensure ticket follow-up and resolution is provided with high quality and in a timely manner Solid technical skills...
;you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high... customer support metrics and KPIs. Work closely with customer support leadership to design and implement SLAs, ticket...
into practical actions for support teams Administer and optimize Service Now workflows to streamline ticket intake routing approvals... and closure while maintaining high data quality and traceability Coordinate with sales and marketing stakeholders to understand...
reviews (e.g., SOC 2 access controls). Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize... updated until closure. Escalate appropriately with clear context and reproduction steps. Analyze ticket trends to find recurring issues...