as needed. Focusing on achievement of orders and driving continuous improvement in the Net Promoter Score (NPS). Executing annual...
TOEFL score 590 puntos ó CENNI nivel 14 (Si no cuentas con la certificación, nosotros te evaluamos) Funciones: Asegurar...
TOEFL score 590 puntos ó CENNI nivel 14 Si no cuentas con la certificación, nosotros te evaluamos Funciones Asegurar...
, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed...
instruccional. Manejo de KPIs CSAT, QA score, NPS, FCR, compliance. Experiencia liderando equipos QA y training. Excel intermedio...
manages customer score card process to achieve highest possible customer satisfaction indices, including proactive engagement...
reportes de métricos de compras semanal para (Past Due PO’s, Matching hold report, MRB, Forecast de recibos, supplier score... card, 5’s, Cortos potenciales) Evaluar proveedores utilizando la herramienta del Supplier Score Card cada mes publicado...
reportes de métricos de compras semanal para (Past Due PO's, Matching hold report, MRB, Forecast de recibos, supplier score... card, 5's, Cortos potenciales) Evaluar proveedores utilizando la herramienta del Supplier Score Card cada mes publicado...
collections KPIs RPC, Promise Success, AHT, Quality Score Familiarity with U.S. consumer collections regulations FDCPA, TCPA...
closed within 30/60 days. Recurrence rate reduction. A3 quality audit score. Facilitates structured problem solving using A3... Deployment & Sustainment % Audit score of SBOS elements. % execution index completion vs roadmap. Process confirmation adherence...