Especialista en Soporte TI / IT Support Specialist L2
Directory, GPO, DNS y DHCP. Experiencia con herramientas de ticketing como Aranda, ServiceDesk Plus, GLPI, ServiceNow...
Directory, GPO, DNS y DHCP. Experiencia con herramientas de ticketing como Aranda, ServiceDesk Plus, GLPI, ServiceNow...
jobs and background processing Support Operations Manage and prioritize tickets through the ITSM/ticketing system (ServiceNow, Remedy...
, and manage defects and issues identified during testing using ITSM or project management tools (e.g., JIRA, ServiceNow, HP ALM...