Tier 2 Technical Support Agent (Graveyard Shift)
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
Certification - Some knowledge of client engagement methods - Exposure to ServiceNow, Sharepoint and MS Teams - An ability...
, SharePoint, Teams, Zoom. - Software development Centar (Nice to have) - ServiceNow (Nice to have) **Habilidades requeridas...
using XSOAR products. Experience with scripting or automation with python, and ServiceNow is a plus. Ability...
(ServiceNow). Ofrecer atención presencial a usuarios, aplicando habilidades de comunicación efectiva. Cumplir con las polÃticas...
, cualquier tipo de acceso, resolución de problemas técnicos, etc.) - Experiência en levantamiento de tickets (ServiceNow...
(ServiceNow and other solutions over time). This role is responsible for developing the strategic direction & building team... related requirements and deliverables for ServiceNow and any other relevant ESM owned solutions, such as Employee research...
, ServiceNow) to create the best employee experience for the Thales population. Main Responsibilities 1. Operational Leadership..., ServiceNow, and document management platforms to drive Employee Self-Service and data integrity. 4. People & Budget Management...
- Knowledge of networking monitoring tools and protocols. - Experience with a ticketing system, SNOW (ServiceNow) Incident...
- Knowledge of networking monitoring tools and protocols. - Experience with a ticketing system, SNOW (ServiceNow) Incident...