platform, covering: Omnichannel Interaction Manager (Genesys Cloud) CRM Customer File / Customer View (MS Dynamics.... Fluent English (C1 level). Key skill set: Product Owner / Business Analysis Contact Center & Remote Servicing Genesys...
Automation) demos, API connections, integrations, prompting, and implementation best practices especially to the Genesys Cloud... in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing...
' functional experience in either Verint, Avaya, Genesys or Amazon WFO products. Strong understanding of contact centre...
Azure AI, other AI architectures, or LLMs... Bot development using conversation technologies such as DialogFlow, Genesys...
conversation technologies such as DialogFlow, Genesys Dialog Engine, Nuance Mix, Microsoft Bot Framework, and VXML. Knowledge...