Management Office (PMO) of a large-scale program rebuilding of the ServiceNow platform for the entire Allianz Group, with the..., briefing documents, and coordination materials for internal and external audiences. Work directly with the ServiceNow platform...
encryption. Experience in ITIL-based processes (Incident, Problem, and Change Management). Familiarity with ServiceNow...
., Pearl, Jira, ServiceNow) and GTM (go-to-market)/project frameworks (e.g., RACI, critical path tracking...
., ServiceNow). Strong troubleshooting and analytical skills, stakeholder management, project coordination, technical communication...
, monitoring solutions, and ServiceNow. Support Incident Management when needed. What You Bring Education & Experience... Management and IT Service Management, particularly in a ServiceNow CMDB environment. Knowledge of IT asset tracking and software...
Have experience in ITSM ticket systems (ideally in ServiceNow) Knowledge of processes according to ITIL V4 good to have Have high...
) ITSM tools (ServiceNow preferred) Endpoint management (Intune;JAMF is a plus) Automation tools (Power Automate...
such as raising Purchase Orders for external resources in ServiceNow and tracking them through approval. Drive clear stakeholder..., Teams, Copilot) and AI tools such as Claude. Familiarity with ServiceNow or PPM platforms is a plus. Strong written...
) ITSM tools (ServiceNow preferred) Endpoint management (Intune;JAMF is a plus) Automation tools (Power Automate...
in accordance with security advisories. Log and maintain operational information in ServiceNow (incidents, changes, problems... management. Experience using ServiceNow for ticketing, CMDB, and reporting. Basic knowledge of infrastructure as code...