About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government... agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the...
administrationandend-to-end UC migrations, particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) toMS Teams..., and governance. Telephony Migrations & Support Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc). Coordinate...
). Experience of modem configuration and serial comms protocols. Experience of Avaya/Extreme/Ruggedcom LAN switches...
of Avaya VoIP Platforms The ability to produce detailed network drawings using AutoCAD & Visio Convey complex IT problems...
, maintain and repair BT Enterprise's most complex voice solutions, e.g. Avaya Red & specialist applications Install, set up... more complex data networks (typically WANs and LANs) from Enterprise portfolio e.g. These may be Avaya, Cisco, Juniper, NEXUS...
(Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix) Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including...
across NIAS as directed by ICT Manager. Maintain and develop the AVAYA VOIP telephone System and all associated hardware...
platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics...
experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...