About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government... agencies forge unbreakable connections. The Avaya Infinityâ„¢ platform unifies fragmented customer experiences, connecting the...
of Avaya VoIP Platforms The ability to produce detailed network drawings using AutoCAD & Visio Convey complex IT problems...
). Experience of modem configuration and serial comms protocols. Experience of Avaya/Extreme/Ruggedcom LAN switches...
, maintain and repair BT Enterprise's most complex voice solutions, e.g. Avaya Red & specialist applications ï‚· Install, set up... more complex data networks (typically WANs and LANs) from Enterprise portfolio e.g. These may be Avaya, Cisco, Juniper, NEXUS...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
, and 80,000 cloud users, it is internationally recognised as a market leader in delivering Avaya in the cloud...
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions) Familiarity with telephony systems (NICE, AWS, Avaya) Advanced...
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions) Familiarity with telephony systems (NICE, AWS, Avaya) Advanced...
, and manipulate data for technical and trend analysis • Familiarity with ACD Tools (Avaya or Cisco a plus): Operations, reporting... issue • Familiarity with ACD Tools (Avaya or Cisco a plus): Operations, reporting, skill-based call routing administration...
optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon...