, Genesys, RingCentral). Strong understanding of the collaboration technology industry and market dynamics. Excellent...
platforms (e.g., Genesys or similar) Experience working within housing, property services, or a similar customer service...
Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting...
to ensure continuity of service for the Genesys Cloud contact center application. Manage Genesys Cloud administration tasks... Cisco IOS Gateways VOIP Genesys Cloud Contact Center Solutions Call recording software Windows (Desktop & Server...
tools (Power BI, Tableau, etc.). Awareness of telecoms/unified comms platforms (NICE, Genesys, etc.) and some experience...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
) platforms and technologies that includes: CCaaS (e.g., Genesys Cloud, NICE CXone, Google, Amazon Connect) CRM (e.g...
), Customer Relationship Management (Salesforce CRM), CTI (Genesys), Ecommerce, and Quotation tools. Key Responsibilities...
business systems including ERP (SAP), Customer Relationship Management (Salesforce CRM), CTI (Genesys), Ecommerce...
, supply chain, and stakeholders to ensure timely resolution of issues. Administer helpdesk calls via ININ-Genesys...