to ensure continuity of service for the Genesys Cloud contact center application. Manage Genesys Cloud administration tasks... Cisco IOS Gateways VOIP Genesys Cloud Contact Center Solutions Call recording software Windows (Desktop & Server...
-based industries. Genesys Platform Knowledge: Experience with Genesys, including configuration, performance monitoring...
platforms and enterprise systems. (Power Bi, Power Automate, Power Apps, GHX, Genesys Cloud, Gen Ai, Salesforce.com, Sap S4...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
and Genesys is a plus. Exceptional time management skills and a goal-oriented focus. Our current benefits...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone... all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Avaya...
(e.g., Genesys). Sound understanding of the Housing Ombudsman Complaint Handling Code. Customer-focused with a passion...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems...
platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics...