to ensure continuity of service for the Genesys Cloud contact center application. Manage Genesys Cloud administration tasks... Cisco IOS Gateways VOIP Genesys Cloud Contact Center Solutions Call recording software Windows (Desktop & Server...
-based industries. Genesys Platform Knowledge: Experience with Genesys, including configuration, performance monitoring...
. Technical Skills Proficiency with WFM and resource planning systems (e.g., Verint, NICE, Calabrio, Genesys WFM, or similar...
(MS Dynamics, Genesys PureCloud or Similar). Benefits Competitive salary;Monthly paid bonus scheme;Private...
. Technical Skills Proficiency with WFM and resource planning systems (e.g., Verint, NICE, Calabrio, Genesys WFM, or similar...
platforms and enterprise systems. (Power Bi, Power Automate, Power Apps, GHX, Genesys Cloud, Gen Ai, Salesforce.com, Sap S4...
and Genesys is a plus. Exceptional time management skills and a goal-oriented focus. Our current benefits...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone... all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Avaya...
experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems...
(e.g., Genesys). Sound understanding of the Housing Ombudsman Complaint Handling Code. Customer-focused with a passion...