platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
Telephony and case management provider relationship (Genesys) to ensure technology and reporting meets our business operation...
of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand.... We are seeking candidates with the following skills and experience: Hands-on experience with the AWS, Genesys Cloud CX, Google CES...
Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording...
., Twilio, Genesys, NICE, Azure Communication Services, etc.) and AI services (e.g., OpenAI, Azure AI). Scalability...
or Genesys) and ACD tools (ideally Genesys) Ability to create new advanced forecasting models using Excel or Google...
, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics...
terminology Desirable Proficient user of ServiceNow Exposure to Genesys Basic knowledge Microsoft Entra #LI-LE1 #LI...
architectures and migration roadmaps Advising customers on cloud telephony transformations into Zoom and Genesys Partnering... to cross-train into Zoom and Genesys cloud telephony SC Clearance is highly desirable (or ability to gain it) Benefits...