Delivery Solution Architect
following areas: Delivery or implementation experience with enterprise CCaaS platforms, such as: Genesys Cloud / Engage...
following areas: Delivery or implementation experience with enterprise CCaaS platforms, such as: Genesys Cloud / Engage...
, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE;CTI handoff...
AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. CCaaS: Genesys, Avaya...-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
. Stack technique : Microsoft Teams Telephony, Cisco CUCM, Cisco IOS Gateways, VOIP, Genesys Cloud, Call Recording, Windows...