Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... Summary Genesys Education is looking for an experienced Product Manager to lead the strategy, planning, and lifecycle...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... with AI: Join Genesys as an Enterprise Account Executive (UK) Do you want to be part of a global, market-shaping company...
innovation Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact...
platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect...
and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 2+ years designing... and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9...
Genesys CX Highly articulate and successful in conducting formal and informal customer, and executive level facing...
of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability... activity. Work closely with the Customer Contact Experience Product team to shape the future development of the Genesys speech...
goals and KPI's. Using both specialist applications such as the Genesys WFM/WFO tools and familiar with Excel modelling...
Microsoft Office skills. If you have used Genesys workforce management tools, Power BI or other reporting tools before...
, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous. Strong...