and professionalism. Experience using systems such as SAP and Genesys would be advantageous, along with an understanding of modern...
of workforce management systems (e.g., Verint, Genesys, Salesforce, Anaplan) and automation tools to enhance operational efficiency...
, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous...
' functional experience in either Verint, Avaya, Genesys or Amazon WFO products. Strong understanding of contact centre...
including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...
including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...
You will have customer contact centre experience Experience with specific technologies such as Twilio and Genesys would be beneficial...
with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms...
. Centered on the Genesys Cloud platform, the role covers all touchpoints across the customer journey, from initial contact... with our Genesys platform. Provide technical guidance and support to development teams. Ensure adherence to architectural principles...
in a client servicing context. Experience with tools such as Intercom, Zendesk, Genesys or Salesforce Service Cloud...