customer journey, ensuring platforms such as EDI, DSOS, SFDC, Genesys, OCR and related customer interaction channels... interaction channels. Provide business ownership and day-to-day coordination across EDI, customer portals, DSOS, SFDC, Genesys...
with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms...
, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous. Strong...
, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler...
environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms...
of platforms such as ServiceNow, Sprinklr and Genesys. Delivering outcomes across digital channels including web, mobile... such as ServiceNow, Sprinklr, Genesys or similar technologies. Knowledge of identity and access management, security frameworks...
ability to engage with and influence stakeholders Desirable: Familiarity with Genesys would be a positive As well...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
Service Tools, especially any as a user or administrator for platforms such as Salesforce, iAdvize, Genesys, Diabolocom...
platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud..., DevSecOps practices, and test automation. Experience working with customer contact platforms such as AWS Connect or Genesys...