such as IEX, CMS, Genesys or Verint Ability to communicate complex information clearly and confidently to different audiences...
functionality Implement and maintain integrations between Dynamics 365 and third-party enterprise systems (e.g. Genesys, SharePoint...
. Familiarity with CCaaS/CRM platforms (Amazon Connect, Genesys, Five9, Salesforce/Dynamics). Experience with analytics tools, LMS...
, chatbots, copilots or knowledge governance. Experience with CCaaS/CRM platforms such as Amazon Connect, Genesys, Five9...
, LLMs, Agentic AI frameworks, RPA/orchestration. CCaaS: Genesys, NICE, Avaya, Amazon Connect, Five9. Cloud platforms: AWS.../Professional, Azure AI Engineer, GCP Professional Cloud Architect) desirable. Vendor certifications in CX/CCaaS platforms (Genesys...
Familiarity: Understanding of telecare platforms, digital health tools, or customer-contact technology. Genesys Platform... Knowledge: Experience using Genesys for call routing, performance monitoring, or configuration to support team productivity...
NICE or Genesys) and ACD tools (ideally Genesys). Capacity planning experience Highly numerical with experience...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
Genesys telephony system and ensure all Service Desk SLAs are achieved. Provide ongoing technical and procedural guidance... that our customers receive the best service possible Nice to have: you have experience using the Genesys Pure Cloud telephony...
Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning... transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX...