Genesys telephony system and ensure all Service Desk SLAs are achieved. Provide ongoing technical and procedural guidance... that our customers receive the best service possible Nice to have: you have experience using the Genesys Pure Cloud telephony...
NICE or Genesys) and ACD tools (ideally Genesys). Capacity planning experience Highly numerical with experience...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
(Genesys Cloud preferred, AWS, NICE also valuable) Leadership of other architects Ability to prototype innovative...
) Collaboration / Voice (e.g. MS Teams, Cisco, GSIP) Contact Centres (e.g. Avaya, Genesys) Public/private Compute / Cloud (e.g. AWS...
Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning... transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX...
Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting...
of cloud contact centre technology, helping shape how customers use Genesys Cloud, one of the most innovative platforms in the... industry. In this role, you'll help shape how our customers design and use their Genesys Cloud services, gaining hands...
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...