., Genesys Cloud, NICE CXone, Google, Amazon Connect) CRM (e.g., Salesforce, Microsoft Dynamics, Zendesk) WFO/WFM (e.g., Verint...
Salesforce, Genesys, MuleSoft, GoAnywhere (MFT/SFTP), and Sumo Logic. You’ll investigate complex issues, perform root cause... across Salesforce, MuleSoft APIs, GoAnywhere (MFT/SFTP), and Genesys platforms Monitor system health and analyse logs, API payloads...
/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration / agentic frameworks Familiarity...
to multi-agent AI architectures and tool invocation frameworks Experience with CCaaS platforms (Google CES/CXAS, Genesys...
in associated platforms including Genesys and UCLSelect. In addition, you will support the planning and delivery of applicant...
inputs Knowledge of WFM tools (e.g. Verint, NICE, Genesys) Experience working in a multi-site or outsourced environment...
of cloud contact centre platforms, ideally CXone or comparable CCaaS solutions (e.g. Genesys Cloud, Amazon Connect...
to periphery system supporting ERP like Esker, Genesys Logility. Willingness to learn new technologies and adapt to changing...
health tools, or customer-contact technology. Genesys Platform Knowledge: Experience using Genesys for call routing...
. Technology Familiarity: Understanding of telecare platforms and digital health technologies. Genesys Platform Knowledge...: Experience with Genesys, including configuration, performance monitoring, and troubleshooting to boost team productivity...