, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi... of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.) Key Responsibilities · Generate new...
, PowerPoint), alongside a good understanding of core AXA IT systems, ie. Darwin, Genesys, SOLUS. This role is an allocated...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone... all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Avaya...
(e.g., Genesys). Sound understanding of the Housing Ombudsman Complaint Handling Code. Customer-focused with a passion...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
., Twilio, Genesys, NICE, Azure Communication Services, etc.) and AI services (e.g., OpenAI, Azure AI). Scalability...
Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording...
, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics...
architectures and migration roadmaps Advising customers on cloud telephony transformations into Zoom and Genesys Partnering... to cross-train into Zoom and Genesys cloud telephony SC Clearance is highly desirable (or ability to gain it) Benefits...
o Zoom o Mitel o Genesys · Video Communications o Cisco (Tandberg) o Polycom o Microsoft o SIP, H.320 and H.323...