such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral. Background in computational linguistics, NLU model design...
platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience with Amazon Bedrock, including model invocation...
Genesys WFM/WFO tools and familiar with Excel modelling. Analysis and reporting of daily, weekly, monthly and ad hoc...
center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...., Genesys, Amazon Connect, Five9) Preferred Qualifications - AWS Professional level certification - Knowledge of security...
technologies such as Avaya, RingCentral, Verint, and Genesys. Service Stability, Controls & Engineering Support ability...
. Experience using Workforce Management (WFM) systems such as: Verint Workforce Management / NICE IEX / Genesys Cloud Ability...
management across voice and email channels, using the ACD/telephony platform (Genesys Cloud CX) to monitor service levels and re... (Genesys experience an advantage). Solid understanding of ITIL service operations;ITIL 4 Foundation certification...
– our current platform, Amazon Connect, Genesys Cloud). Strong understanding of IVR (interactive voice response), ACD (automatic...
with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) Amazon is an equal...
., Genesys Cloud, NICE CXone, Google, Amazon Connect) CRM (e.g., Salesforce, Microsoft Dynamics, Zendesk) WFO/WFM (e.g., Verint...