center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...., Genesys, Amazon Connect, Five9) Preferred Qualifications - AWS Professional level certification - Knowledge of security...
such as Salesforce, Microsoft Dynamics, ServiceNow, Genesys or NICE is advantageous. Understanding of AI-enabled customer experiences...
You will have customer contact centre experience Experience with specific technologies such as Twilio and Genesys would be beneficial...
. Desirable Implementation, administration or advanced-user experience with Verint WFM, Genesys Cloud WEM, Amazon Connect... Core platforms: Verint WFM;Genesys Cloud WEM;Amazon Connect forecasting, capacity planning and scheduling;or comparable...
, Genesys, etc.) is a plus Additional Information We offer: Culture of Relentless Performance: join an unstoppable...
with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms...
AI engineering outside of employment Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE...
such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral. Background in computational linguistics, NLU model design...
experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) EU...
– our current platform, Amazon Connect, Genesys Cloud). Strong understanding of IVR (interactive voice response), ACD (automatic...