Solution Architect
., Twilio, Genesys, NICE, Azure Communication Services, etc.) and AI services (e.g., OpenAI, Azure AI). Scalability...
., Twilio, Genesys, NICE, Azure Communication Services, etc.) and AI services (e.g., OpenAI, Azure AI). Scalability...
Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording...
terminology Desirable Proficient user of ServiceNow Exposure to Genesys Basic knowledge Microsoft Entra #LI-LE1 #LI...
, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics...
architectures and migration roadmaps Advising customers on cloud telephony transformations into Zoom and Genesys Partnering... to cross-train into Zoom and Genesys cloud telephony SC Clearance is highly desirable (or ability to gain it) Benefits...
and Genesys is a plus. Exceptional time management skills and a goal-oriented focus. Our current benefits...
o Zoom o Mitel o Genesys · Video Communications o Cisco (Tandberg) o Polycom o Microsoft o SIP, H.320 and H.323...
top-tier partnerships with major technology providers including NiCE, Genesys, Microsoft, Five9, Google and Cisco... sales role that requires a deep understanding of CCaaS platforms (e.g. NICE, Genesys, Five9, Microsoft, Google, Cisco...
and systems, including Genesys, HCL Volt MX, and Google Cloud. Provide technical guidance and support to development teams... (Genesys preferred). Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred...
-on experience with end-to-end workforce planning and real-time monitoring. Strong knowledge of WFM systems (Calabrio, Genesys, NICE...