Switchboard Deputy Manager
Service Support the day-to-day operation of the switchboard function using the GENESYS system Ensure all incoming calls...
Service Support the day-to-day operation of the switchboard function using the GENESYS system Ensure all incoming calls...
/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration / agentic frameworks Familiarity...
to multi-agent AI architectures and tool invocation frameworks Experience with CCaaS platforms (Google CES/CXAS, Genesys...
inputs Knowledge of WFM tools (e.g. Verint, NICE, Genesys) Experience working in a multi-site or outsourced environment...
of cloud contact centre platforms, ideally CXone or comparable CCaaS solutions (e.g. Genesys Cloud, Amazon Connect...
health tools, or customer-contact technology. Genesys Platform Knowledge: Experience using Genesys for call routing...
. Technology Familiarity: Understanding of telecare platforms and digital health technologies. Genesys Platform Knowledge...: Experience with Genesys, including configuration, performance monitoring, and troubleshooting to boost team productivity...
' functional experience in either Verint, Avaya, Genesys or Amazon WFO products. Strong understanding of contact centre...
including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...
including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...