Switchboard Deputy Manager
Service Support the day-to-day operation of the switchboard function using the GENESYS system Ensure all incoming calls...
Service Support the day-to-day operation of the switchboard function using the GENESYS system Ensure all incoming calls...
/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration / agentic frameworks Familiarity...
to multi-agent AI architectures and tool invocation frameworks Experience with CCaaS platforms (Google CES/CXAS, Genesys...
in associated platforms including Genesys and UCLSelect. In addition, you will support the planning and delivery of applicant...
inputs Knowledge of WFM tools (e.g. Verint, NICE, Genesys) Experience working in a multi-site or outsourced environment...
of cloud contact centre platforms, ideally CXone or comparable CCaaS solutions (e.g. Genesys Cloud, Amazon Connect...
to periphery system supporting ERP like Esker, Genesys Logility. Willingness to learn new technologies and adapt to changing...
health tools, or customer-contact technology. Genesys Platform Knowledge: Experience using Genesys for call routing...
including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...
' functional experience in either Verint, Avaya, Genesys or Amazon WFO products. Strong understanding of contact centre...