Technical Architect (Senior Telephony Engineer)
systems. Strong knowledge of telephony platforms such as Amazon Connect, Nice CXone, and Genesys Cloud CX. Ability...
systems. Strong knowledge of telephony platforms such as Amazon Connect, Nice CXone, and Genesys Cloud CX. Ability...
, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi... of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.) Key Responsibilities · Generate new...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone... all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Avaya...
(e.g., Genesys). Sound understanding of the Housing Ombudsman Complaint Handling Code. Customer-focused with a passion...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording...
architectures and migration roadmaps Advising customers on cloud telephony transformations into Zoom and Genesys Partnering... to cross-train into Zoom and Genesys cloud telephony SC Clearance is highly desirable (or ability to gain it) Benefits...
o Zoom o Mitel o Genesys · Video Communications o Cisco (Tandberg) o Polycom o Microsoft o SIP, H.320 and H.323...
top-tier partnerships with major technology providers including NiCE, Genesys, Microsoft, Five9, Google and Cisco... sales role that requires a deep understanding of CCaaS platforms (e.g. NICE, Genesys, Five9, Microsoft, Google, Cisco...
. Stack technique : Microsoft Teams Telephony, Cisco CUCM, Cisco IOS Gateways, VOIP, Genesys Cloud, Call Recording, Windows...