CUSTOMER CONTACT CENTRE - TEAM MANAGER
-based industries. Genesys Platform Knowledge: Experience with Genesys, including configuration, performance monitoring...
-based industries. Genesys Platform Knowledge: Experience with Genesys, including configuration, performance monitoring...
and Genesys is a plus. Exceptional time management skills and a goal-oriented focus. Our current benefits...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone... all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Avaya...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems...
platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics...
of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand.... We are seeking candidates with the following skills and experience: Hands-on experience with the AWS, Genesys Cloud CX, Google CES...
Telephony and case management provider relationship (Genesys) to ensure technology and reporting meets our business operation...
., Twilio, Genesys, NICE, Azure Communication Services, etc.) and AI services (e.g., OpenAI, Azure AI). Scalability...
terminology Desirable Proficient user of ServiceNow Exposure to Genesys Basic knowledge Microsoft Entra #LI-LE1 #LI...