Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... in a shared, rotational on-call schedule is required. #LI-MC1 Working at Genesys AI at enterprise scale – Build, support...
, Calabrio, Genesys) is a plus. Employment eligibility to work with American Express in the UK is required as the company...
of platforms such as ServiceNow, Sprinklr and Genesys. Delivering outcomes across digital channels including web, mobile... such as ServiceNow, Sprinklr, Genesys or similar technologies. Knowledge of identity and access management, security frameworks...
such as: Cisco CUCM, Microsoft Teams Voice, Webex Calling, Avaya, Genesys, or similar. Strong understanding of application...
to Salesforce across Sales, Service, Marketing, and Data Cloud. Drive improvements across adjacent platforms, including Genesys..., Salesforce, and Genesys, ensuring accountability, quality, and value for money. Cross‑Functional Alignment Build strong...
center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...., Genesys, Amazon Connect, Five9) Preferred Qualifications - AWS Professional level certification - Knowledge of security...
such as Salesforce, Microsoft Dynamics, ServiceNow, Genesys or NICE is advantageous. Understanding of AI-enabled customer experiences...
You will have customer contact centre experience Experience with specific technologies such as Twilio and Genesys would be beneficial...
. Desirable Implementation, administration or advanced-user experience with Verint WFM, Genesys Cloud WEM, Amazon Connect... Core platforms: Verint WFM;Genesys Cloud WEM;Amazon Connect forecasting, capacity planning and scheduling;or comparable...