Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting...
, preferably with the Genesys Cloud platform. Deep knowledge of Contact Centres, including systems, analytics and way of working...
on the team Technical Product Owner - Genesys Location: Hatfield (Hybrid) Join a dynamic and forward-thinking team... as a primary collaboration and handshake point from CTO architects to Product team in architecture and design Serve as a Genesys...
systems. Strong knowledge of telephony platforms such as Amazon Connect, Nice CXone, and Genesys Cloud CX. Ability...
, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi... of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.) Key Responsibilities · Generate new...
, PowerPoint), alongside a good understanding of core AXA IT systems, ie. Darwin, Genesys, SOLUS. This role is an allocated...
, PowerPoint), alongside a good understanding of core AXA IT systems, ie. Darwin, Genesys, SOLUS. This role is an allocated...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone... all relevant certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Avaya...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
., Twilio, Genesys, NICE, Azure Communication Services, etc.) and AI services (e.g., OpenAI, Azure AI). Scalability...