Workforce Management (WFM) Planner
with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms...
with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms...
, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler...
environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms...
AI engineering outside of employment Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE...
such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral. Background in computational linguistics, NLU model design...
experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) EU...
– our current platform, Amazon Connect, Genesys Cloud). Strong understanding of IVR (interactive voice response), ACD (automatic...
or knowledge governance. Experience with CCaaS/CRM platforms such as Amazon Connect, Genesys, Five9, Salesforce, or Dynamics...