IT First Line Support
in the proposed solutions;Enthusiastic Determined Key Responsibilities Taking and logging of calls on ServiceNow...
in the proposed solutions;Enthusiastic Determined Key Responsibilities Taking and logging of calls on ServiceNow...
Maintains ServiceNow queues by actively communicating with customers and peers. Comfortable creating and editing knowledge...
like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast...
platforms (e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data...
with Power BI, Alteryx, Tableau, or ServiceNow is a plus. -Education/Qualifications: Bachelor's degree (or equivalent). Progress...
, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide... and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items...
as through digital channels. You bring hands-on experience of CRM or ticketing systems (such as ServiceNow, Salesforce...
-focused, and professional. Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce...
(Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage...
. Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence. Identify...