Applications & Systems Analyst
Experience working with IT service management tools such as ServiceNow and Jira A solution-focused mindset, with data analysis...
Experience working with IT service management tools such as ServiceNow and Jira A solution-focused mindset, with data analysis...
service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service... AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics...
Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow...
. Document incidents, resolutions, and updates within ITSM platforms such as ServiceNow, Remedy, or Ivanti. Support user issues...
platforms (e.g. ServiceNow). Desirable p]:pt-0 [& p]:mb-2 [& p]:my-0">ITIL (ideally ITIL 4), ServiceNow CIS, TOGAF...
to support the planning and scheduling of requests logged directly and via ServiceNow, ensuring a flexible and high-quality... service. Close allocated ServiceNow tickets accurately and within agreed timescales. Assist with office moves, general...
processes, including ServiceNow ticket handling. Technical Expertise Workday Security Configuration Hands‑on configuration...
, global KPIs, service reporting) through PowerBI, ServiceNow and MS Products. Guide and manage the outsourced Incident...-pressured projects to tight timescales. Producing statistics and reports through PowerBI, ServiceNow and MS Products...
-Fi troubleshooting. Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune...
- GDS Additional skills: - Kibana - Instana - Pagerduty - Argo/Kargo - ServiceNow - Java The role will be 2 days...