Service Desk Analyst
(Zendesk, Freshdesk, ServiceNow, etc.). Analytical problem-solving skills with a structured approach to troubleshooting...
(Zendesk, Freshdesk, ServiceNow, etc.). Analytical problem-solving skills with a structured approach to troubleshooting...
knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow...
in ServiceNow, ensuring efficient triage and resolution Reduce aged queries, escalate blockers, and maintain strong credit note... and attention to detail High proficiency in Excel;experience with NetSuite, Salesforce, and ServiceNow...
to HR, policy, learning and general queries via the case management system (ServiceNow), ensuring timely and accurate...
such as Flexera, ServiceNow, or Snow is a plus. This is not an exhaustive list, and we are keen to hear...
of telecom definitions is beneficial but not mandatory. Customer Service: ServiceNow: Preferred Additional Information...
licensing models. Hands-on expertise with SAM tools (e.g., ServiceNow SAM Pro) and automation of licence management processes...
with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Familiarity...
across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting... platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent...
requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end... in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability...