& Experience Essential: Proficiency in ticketing tools such as ServiceNow, Jira, or Zendesk. Familiarity with knowledge...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
, or similar. Nice to have Experience in regulated or multi-site organisations. Exposure to GRC tooling (e.g., ServiceNow GRC...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
and problem-solving skills. Preferred Skills & Experience: Experience with modern tooling (DataDog, GitLab, ServiceNow...
or comparable content management system. 2+ years working with an ITSM tool (e.g. ServiceNow, Halo, Freshdesk). Experience working.... Experience understanding business requirements and supporting end-to-end technical processes. Experience using ServiceNow...
, hardware, and software. Experience with ticketing systems (e.g., ServiceNow). Support Windows 10/11, O365, Applications...
) Strong experience with ITSM tools (e.g. Jira, ServiceNow) and managing KPIs & SLAs Proven track record in process optimisation...
-performance team culture. Service Excellence Oversee incident, problem, and change management through our ServiceNow-based.... Strong understanding of manufacturing and supply chain business processes. Experience with ITSM platforms (ServiceNow, Jira...