our knowledge capabilities, with ServiceNow as our primary platform, while helping shape how knowledge is consumed... & Platform Ownership Serve as the functional owner of the IT Knowledge capability, with ServiceNow as the primary knowledge...
, including: ITSM and Service Management platforms (e.g. ServiceNow or equivalent) CRM and customer engagement platforms (e.g...
such as ServiceNow, Jira Service Management, Freshservice, or Remedy. Basic networking knowledge (DNS, DHCP, TCP/IP, VPN). Experience...
and ServiceNow SPM tools. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills... software, specifically ServiceNow SPM (or equivalent). Preferred Qualifications (Desired Skills/Experience): Previous...
. Strong experience with enterprise technologies and platforms such as Microsoft, Splunk, ServiceNow, Cyber security tooling...
logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security...
, prioritise, and document incidents and service requests raised through ServiceNow, JIRA, and other support channels... to knowledge repositories including Confluence, ServiceNow, and SharePoint. Identify opportunities to improve support processes...
log, document, and track incidents in ServiceNow or other required systems. Carry out daily operational checks... with ticketing systems, preferably ServiceNow. Skills Strong communication, customer service and organizational skills. Strong...
in essential tools like ServiceNow, SharePoint, Excel, and Jira. Growing awareness of AI and automation tooling - including AIOps...
systems. Experience with ServiceNow, Dimensions and DIP File Share. Familiarity with Compendia, Touch and Compose...