Responsibilities: Technical Support: Deliver Tier 2 troubleshooting, resolve incidents via ServiceNow, and handle hardware/software... support experience with strong desktop skills (Windows 11, MS O365, MS Intune, Bomgar, and ServiceNow) alongside excellent...
. Desirable Experience with an ITSM/ticketing tool (e.g. IBM Maximo, ServiceNow, Remedy). ITIL 4 Foundation certification...
in essential tools like ServiceNow, SharePoint, Excel, and Jira. Growing awareness of AI and automation tooling — including AIOps...
. We are implementing ServiceNow as our ESM solution to standardise processes and drive efficiency through AI, agents and automation. CCNow... efficiency gains. HR Application Configuration & Delivery: Scope and deliver ServiceNow capabilities that support HR service...
. We are implementing ServiceNow as our ESM solution to standardise processes and drive efficiency through AI, agents and automation. CCNow... efficiency gains. HR Application Configuration & Delivery: Scope and deliver ServiceNow capabilities that support HR service...
, and building fabric ITIL and/or ServiceNow experience desirable but not essential Strong communication skills, comfortable...
, ServiceNow.) Preferred Qualifications Experience deploying Cloud based, Voice Over IP Telephony solutions PMP, PRINCE2...
Center, with strong API/SCIM and ServiceNow integration. You will report to the Head of Cloud Architecture and work closely... and JML automation using SCIM and HRIS integrations with ServiceNow (and/or Workday). Federation, directory services...
, Excel, Teams, Outlook, and PowerPoint, and other software platforms such as SpringCM and ServiceNow. Must become familiar...
, including Microsoft, Oracle, IBM, VMware/Broadcom, Adobe, ServiceNow and other enterprise suppliers. Proven experience leading... initiatives. Experience using enterprise SAM platforms such as ServiceNow SAM Pro, SNOW, Flexera or equivalent, with strong data...