all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
and problem-solving skills. Preferred Skills & Experience: Experience with modern tooling (DataDog, GitLab, ServiceNow...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
/ OData / SOAP REST APIs Jira / ALM / Azure DevOps / ServiceNow SAP Fiori for SD & Sales Analytics EDI/3PL logistics...
, Archer, ServiceNow or similar Ability to produce clear executive-level risk summaries Exposure to operational resilience...
Administration Intune Jamf Monitoring and ITSM tools (JIra/JSM Ops,ServiceNow, etc. Experience with ITIL-based service management...
with enterprise systems including AD, Entra ID, ServiceNow, and infrastructure/security tooling. Experience and skills...
with tools such as JIRA Service Management, ServiceNow, Power BI, and Confluence.Excellent communication, collaboration...
, and optimisation Collaboration Tools: Teams, Slack, Zoom, and emerging collaboration technologies ITSM Integration: ServiceNow, Jira...
discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions)Manage data imports, transformations... Configuration Management principles and CMDB best practicesHands-on experience with at least one major CMDB platform - ServiceNow...