across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting.... Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows...
in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow Knowledge of macOS Experience...
, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets... support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool...
with common ticketing systems (e.g., ServiceNow, Jira, Freshservice) Contract Details: Start: ASAP Duration: 3 months...
platforms (e.g., Archer, ServiceNow, JIRA). Relevant certifications (e.g., CTPRP, CRISC, CISSP)....
/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer...
: Minimum 3 years of experience in Level 2 IT Service Desk or Field Support roles. Strong experience with ServiceNow or similar...
such as ServiceNow Full driving licence Strong communication skills. Able to work alone and also as part of a team. Ability to plan...
-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background...
. Manage voice-related queues in ServiceNow and ensure SLTs are met. Perform technical tasks including patching, scripting... and Endpoint client MS Teams Voice Provisioning Safe Agile methodology Experience with ServiceNow, SolarWinds, and ThousandEyes...