evidence packs and traceable KPI definitions (data lineage, controls, and sign-off). Exposure to ServiceNow, CMDB...
Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values...
and troubleshooting skills for Intapp systems. Familiarity with ITSM tools (ServiceNow, Jira) and basic SQL or data-manipulation skills...
, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively...
Service Management (ITSM) software (ServiceNow) Due to the nature and urgency of this post, candidates holding or who...
for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow...
. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow...
. Experience with project management and collaboration tools (e.g., Jira, Confluence, ServiceNow). Understanding of ETL processes...
and respond to enquiries from students, staff and external bodies via ServiceNow and one-to-one appointments...
environments (ServiceNow, Jira, etc.) Confident troubleshooting and resolving day-to-day infrastructure issues Nice...