and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow). Mobile device management including...
understanding of SaaS support environments, case management systems (e.g., Salesforce Service Cloud or ServiceNow), automated case...
Dynamics 365, Salesforce, ServiceNow or similar platforms. Experience within financial services, public sector, healthcare...
Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling... and project management software (MS Project, Jira, ServiceNow or similar) Personal Attributes Exceptional leadership...
management platforms, or CI/CD pipeline architecture Familiarity with ServiceNow integrations or ITSM workflow automation...
, or reporting tools to improve efficiency, quality, and decision-making Experience with Salesforce, ServiceNow, Power BI...
-on experience with ServiceNow enterprise workflows Experience in CPQ and commercial lifecycle optimization platforms Experience... alignment Own CRM ecosystem delivery across Salesforce (Sales, Service, Marketing Cloud), ServiceNow, and CPQ platforms...
, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security...
Manage ServiceNow tickets, assess issues, and coordinate resolution. Monitor progress to ensure SLA and process compliance... and driving resolution in line with operational standards. MUST HAVE Proficiency in using ITSM & NMS tools such as ServiceNow...
and analysing performance metrics using IT analysis tools (e.g., ServiceNow). Demonstrated strong people management capabilities...