Service Desk Analyst
(Zendesk, Freshdesk, ServiceNow, etc.). Analytical problem-solving skills with a structured approach to troubleshooting...
(Zendesk, Freshdesk, ServiceNow, etc.). Analytical problem-solving skills with a structured approach to troubleshooting...
knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow...
in ServiceNow, ensuring efficient triage and resolution Reduce aged queries, escalate blockers, and maintain strong credit note... and attention to detail High proficiency in Excel;experience with NetSuite, Salesforce, and ServiceNow...
to HR, policy, learning and general queries via the case management system (ServiceNow), ensuring timely and accurate...
. Experience of ITSM Toolsets including ServiceNow Education / Qualifications: Degree educated (preferably Computer Science...
is a plus;Preferably, you have prior experience or basic knowledge of Workday HCM, ServiceNow or other HR tools...
with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Familiarity...
requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end... in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability...
across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting... platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent...
across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting.... Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows...