Manage ServiceNow tickets, assess issues, and coordinate resolution. Monitor progress to ensure SLA and process compliance... and driving resolution in line with operational standards. MUST HAVE Proficiency in using ITSM & NMS tools such as ServiceNow...
, and programs Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs Escalate...
Prior work in Tax, Finance, or Professional Services Exposure to workflow platforms (e.g. ServiceNow) or platform-based...
management Good knowledge of IT security practices Good knowledge of ServiceNow and LogicMonitor Certifications – ITIL...
Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow...
Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management..., ServiceNow and MS Products, as required. Maintaining appropriate, accurate and robust templates, processes and documentation...
. Support the implementation, adoption, and optimization of ServiceNow as a key platform for IT service management. Participate... ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies...
and structured vulnerability remediation reporting. Experience with trust portal platforms (ServiceNow, Whistic, Vanta Trust, Drata...
integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle) Ability to translate...
. You will also support the implementation of two major systems: Tribepad - a new recruitment and on-boarding platform ServiceNow...