policies (e.g., CyberArk, ServiceNow) Participate in on-call support (24x7x365) for OPSMVS, CA-View, and iDash-related issues... with ServiceNow and ITIL processes Knowledge of CA7 operations and Control-M scheduling Basic web development skills File transfer...
-to-date procedure documentation. Manage and respond to queries via Jira, ServiceNow, and shared mailboxes. Collaborate...
in Microsoft Office tools Desirable Skills Agile methodologies ServiceNow, Snowflake Power BI, Tableau If you can commit...
, ServiceNow or Oracle is a bonus A team-focused mindset and the ability to engage confidently with different colleagues...
, servers, cloud environments) Experience working with ITSM tools (ServiceNow, Jira or similar) Exposure to hardware rollouts...
implementation into ServiceNow Continual Improvement Management (CIM). Resilience Improvements process and management implementation... into ServiceNow Continual Improvement Management (CIM). Resilience Vulnerability data investigations. Design of the migration...
compliance with security and policies (e.g., CyberArk, ServiceNow). Handle problem escalations, including vendor support..., z/OS. Familiarity with ServiceNow, ITIL processes, and Agile concepts. Ability to handle Splunk dashboards, alerts...
such as Salesforce, ServiceNow, or Microsoft is a strong advantage. Industry experience within Technology, Finance, Telecom and/or Media...
, RACF, BeyondTrust or ServiceNow. Operational support awareness, including ticketing tools and L2/L3 processes. Knowledge...
tools such as Jira, Remedy, or ServiceNow Strong analytical, troubleshooting, and documentation skills Contract...